Utility Assistance

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The City of Washougal is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

The Utilities and Transportation Commission will serve as the single point of contact within state government for customers seeking bill assistance information. For bill assistance information, please contact: 

Utilities and Transportation Commission Consumer Hotline: 1-888-333-WUTC (9882) or consumer@utc.wa.gov.


If you have questions about your utility bill, new service sign up, or requesting changes to your existing water or sewer account, please contact our Utilities Department. We are happy to assist you.

What if I cannot pay my utility bill?

Customers who are unable to pay their utility bill by the due date are encouraged to contact the Utility Billing office to arrange a mutually agreed-upon payment plan, with the goal of the payment plan being to bring the customer’s account current. Utility Billing staff has the right to reject a proposed payment plan if it is determined not to achieve the goal of bringing a customer’s account current.

What assistance is available?
Customers who are having difficulty paying their City of Washougal Utility bill may receive assistance from the City of Washougal. This assistance may include referrals to organizations, agencies, and programs which provide financial assistance, as well as other services offered by City of Washougal. Information may be disseminated regarding community service agencies, which may have programs designed to assist with payment of utility bills.