Utility Assistance

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The City of Washougal is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

The Utilities and Transportation Commission will serve as the single point of contact within state government for customers seeking bill assistance information. For bill assistance information, please contact: 

Utilities and Transportation Commission Consumer Hotline: 1-888-333-WUTC (9882) or consumer@utc.wa.gov.


If you have questions about your utility bill, new service sign up, or requesting changes to your existing water or sewer account, please contact our Utilities Department. We are happy to assist you.

What if I cannot pay my utility bill?
The City of Washougal Utility Billing Department has a long history of working with its customers during times of severe weather and hardships. In keeping with state Utility Customer Support Guidance, the City of Washougal is offering long-term payment arrangements for those directly affected by COVID-19 to allow customers to recover successfully from the unexpected economic impacts of the pandemic, considering each customer’s unique circumstances. Under this current effort and state guidance, fees associated with late payments, disconnection, and reconnection of service are waived through July 28.

All customers who are experiencing financial hardships and unable to pay their water/sewer utility bills are urged to contact Utility Customer Services at their earliest opportunity for help with payment arrangements that can be tailored to individual customer needs. For assistance, email Utilitybilling@cityofwashougal.us or call 360-835-8501.

Please note that where needed, as noted in the state’s guidance, Utility Billing staff will also attempt to reach out to customers with past due bills who have not yet contacted the Utility for assistance. This includes bill messages and doorhangers where needed. We understand this is a difficult time for many in our community, and encourage customers to please respond so we can work with you on future payment arrangements.

What assistance is available?
Customers who are having difficulty paying their City of Washougal Utility bill may receive assistance from the City of Washougal. This assistance may include referrals to organizations, agencies, and programs which provide financial assistance, as well as other services offered by City of Washougal. Information may be disseminated regarding community service agencies, which may have programs designed to assist with payment of utility bills.