When is my payment considered late?

Any customer who is disconnected for non-payment shall not be reconnected until payment of all charges and fees outlined in the Notice of Past Due Balance and Disconnection of Service (Delinquent Bill).

Reconnection will only occur between the hours of 9 a.m. and 4:30 p.m, Monday through Friday, excluding City observed holidays. Payment must be received in the Utility Billing office before 3 p.m. for a same-day reconnection. If payment for reconnection is made after 3 p.m, reconnection will occur on the next business day.

Show All Answers

1. When is my bill due?
2. Whom do I contact regarding utility services?
3. What information of mine does Utility Billing keep?
4. How are utility rates calculated?
5. When is the meter read?
6. How do I pay my bill?
7. Can I pay ahead?
8. When is my payment considered late?
9. What information is required to sign up for utility services?
10. What happens if I have excess credit after my final bill?
11. What if I cannot pay my bill?
12. Can I set up Automatic Payments?
13. What is the City's landlord/tenant policy?
14. What if I have a leak?