Customers who are unable to pay their utility bill by the due date are encouraged to contact the Utility Billing office to arrange a mutually agreed-upon payment plan, with the goal of the payment plan being to bring the customer's account current. Utility Billing staff has the right to reject a proposed payment plan if it is determined not to achieve the goal of bringing a customer's account current.
Customers who are having difficulty paying their City of Washougal Utility bill may receive assistance from the City of Washougal. This assistance may include referrals to organizations, agencies, and programs which provide financial assistance, as well as other services offered by City of Washougal. Information may be disseminated regarding community service agencies, which may have programs designed to assist with payment of utility bills.