What if I have a leak?
  • It is not our policy to turn the water off upon discovering that somebody may have a leak. We will call and speak to the customer of record or leave a voice mail or leave a door hanger at the property in question.
  • It is the customers responsibility to verify if they have a leak on their property and to get said leak fixed within 30 days of notification to qualify for a leak adjustment.
  • Qualifying leak adjustments will have the overage charged because of the leak reduced by 50% for up to 2 billing cycles (4months).
  • The overage is worked out using 6 prior consecutive reads. If it is a new build with less than 6 prior reads we will use the flat fee consumption for leak adjustment calculations.
  • Low income senior citizens that have already applied and qualified for the low income senior rates will have 100% of the overage caused by the leak waived.

Show All Answers

1. When is my bill due?
2. Whom do I contact regarding utility services?
3. What information of mine does Utility Billing keep?
4. How are utility rates calculated?
5. When is the meter read?
6. How do I pay my bill?
7. Can I pay ahead?
8. When is my payment considered late?
9. What information is required to sign up for utility services?
10. What happens if I have excess credit after my final bill?
11. What if I cannot pay my bill?
12. Can I set up Automatic Payments?
13. What is the City's landlord/tenant policy?
14. What if I have a leak?