The City of Washougal has completed the full implementation of its Automated Meter Infrastructure (AMI) system, marking the culmination of a years-long effort to modernize the city’s water meter reading process. The new system allows for 24/7 remote meter readings, providing more accurate billing, faster leak detection, and greater access to water usage data for customers. It also includes a new online portal where residents can residents can log in to view their daily water usage, set up alerts for unusual activity, and monitor their consumption in real time—whether they’re at home or away.
All residential and commercial water meters have been upgraded over the past seven years, and the supporting infrastructure—including a central base station and data repeaters—has been installed. Previously, meter readings were done manually through a monthly ‘drive-by’ system, which required city staff to physically travel through neighborhoods collecting data. It was time-intensive and occasionally resulted in missed readings. Now, readings are transmitted automatically every 12 hours via a secure radio network. It’s accurate, efficient, and responsive.
The transition to AMI not only reduces human error but also significantly improves the City’s ability to detect leaks and irregularities. In the past, leaks could go unnoticed for up to 60 days. With the new system, residents can be notified of potential leaks within 24 hours, helping prevent costly damage and water waste.
“Our team is most excited about the level of information we can now offer customers,” said Ryan Baker, Public Works Operations Manager. “If someone has a concern about their bill, we can provide a day-by-day breakdown. And the feedback so far has been extremely positive—especially around our faster leak detection.”
The new system is expected to save the City approximately 40–60 labor hours per month, allowing staff to reallocate time to other high-priority work (Figure 1). The move also supports the City’s broader goals of environmental stewardship by helping reduce unnecessary water loss and promoting more conscious water use. It also aligns with several of the city’s strategic plan principles, particularly being people-focused and responsive as well as bold and practical in approach.
Figure 1
Hours Per Meter Reading Platform
Residents can access their water usage data through https://mywateradvisor2.com and the My Water Advisor 2.0, available on PC and Android devices. Instructions for account setup and additional information are available on the City’s website at https://www.cityofwashougal.us/823/4512/My-Water-Advisor-Portal.
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Contact:
Michele Loftus
Communications Manager
City of Washougal
michele.loftus@cityofwashougal.us