Utility Billing

Statewide COVID-19 Utility Moratorium Ends September 30

The statewide COVID-19 utility moratorium ends September 30. Customers who are behind on utility bills are urged to contact the City of Washougal Utility Billing department and make a plan to keep services on.

The emergency proclamation preventing shut-off of water, electricity or natural gas services is slated to end Sept. 30. It is among the many emergency measures enacted by Gov. Jay Inslee in the wake of COVID-19. The City of Washougal initiated a wide range of measures to keep customers connected to essential services. These include suspending disconnections and late fees, setting up payment plans for customers, and directing a portion of federal relief funds to support utility bill assistance.


Call 360-835-8501, ext 504 or email UtilityAssistance@cityofwashougal.us. Please have your account number or address ready.


Customer assistance programs are available, including payment plans and financial aid.


Making arrangements now will prevent a shutoff in your utility service.


Connect with Us

If you have questions about your utility bill, new service sign up, or requesting changes to your existing water or sewer account, please contact our Utilities Department. We are happy to assist you.