Utility Billing

Statewide COVID-19 Utility Moratorium Ends September 30

The statewide COVID-19 utility moratorium ends September 30. Customers who are behind on utility bills are urged to contact the City of Washougal Utility Billing department and make a plan to keep services on.

The emergency proclamation preventing shut-off of water, electricity or natural gas services is slated to end Sept. 30. It is among the many emergency measures enacted by Gov. Jay Inslee in the wake of COVID-19. The City of Washougal initiated a wide range of measures to keep customers connected to essential services. These include suspending disconnections and late fees, setting up payment plans for customers, and directing a portion of federal relief funds to support utility bill assistance.

CONTACT US. 

Call 360-835-8501, ext 504 or email UtilityAssistance@cityofwashougal.us. Please have your account number or address ready.

MAKE A PLAN.

Customer assistance programs are available, including payment plans and financial aid.

KEEP YOUR SERVICE.

Making arrangements now will prevent a shutoff in your utility service.

UB-Utility-Moratorium-Ending


Connect with Us

If you have questions about your utility bill, new service sign up, or requesting changes to your existing water or sewer account, please contact our Utilities Department. We are happy to assist you.

  1. When is my bill due?
  2. Whom do I contact regarding utility services?
  3. What information of mine does Utility Billing keep?
  4. How are utility rates calculated?
  5. When is the meter read?
  6. How do I pay my bill?
  7. Can I pay ahead?
  8. When is my payment considered late?
  9. What information is required to sign up for utility services?
  10. What happens if I have excess credit after my final bill?
  11. What if I cannot pay my bill?
  12. Can I set up Automatic Payments?
  13. What is the City's landlord/tenant policy?
  14. What if I have a leak?
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